Payment, Cancellation, and Return Policy

We have two payment methods that are available in the cart :  pay in full at checkout, or select a payment plan and pay in three installments. The store accepts credit cards, debit cards, and Paypal.

Since each statue is hand crafted, variations in workmanship may occur, even though each piece is guaranteed to be artistically perfect.  Since our bronze statues are costly to produce, and ordered directly from the foundry on behalf of each customer, Masa Rasa Studios only accepts returns for defects in craftsmanship.  Every attempt will be made to repair the work and return the statue to it's original form, or, at the discretion of Masa Rasa, a new statue will be created to replace it.  Returns are only accepted if the piece is received intact with all packaging and the original Certificate of Authenticity included. 

Statue order cancellations:  Foundry work begins immediately after funds are received.  Once an order has been placed with the foundry, subsequent cancellation will incur a fee to the customer.  This fee is determined by what stage in the foundry process the statue is in, i.e. what specific work has been done up to the point of cancellation.  Generally, the cancellation fee after wax positives are made, but not yet refined or cast, is 25% of the sale price.  After wax refinement and casting of the wax, the fee is 50% of the sale price; and after the statue is poured in bronze, 100% of the sale price is retained by Masa Rasa Studios.

Returns are not available on prints, except in the case of material defect.